Who we are
Copper Fox Home Services provides heating and cooling, roofing, electrical, plumbing, renovation and construction services in Atlantic Canada. We are the organisation responsible for the personal information described here.
Privacy questions, access requests and deletion requests:
Email info@copperfoxhomeservices.ca
Phone (506) 806-0085 (New Brunswick), (902) 700-3095 (Nova Scotia and PEI) or (709) 700-9180 (Newfoundland and Labrador)
What we collect, and only when you give it to us
This website does not create an account for you, does not track you around the internet, and does not collect anything at all unless you choose to contact us or apply for a job. There are three ways that happens.
The quote form
If you fill in the quote form, we receive exactly the fields you completed:
- Your name
- Your email address
- Your phone number, if you enter one
- Your community or postal code
- The services you selected
- Anything you typed in the project details box
- Any photos you choose to add. They are shrunk in your browser before they are sent, and stored with your enquiry so the team can see the job before they call. Adding photos is optional.
The chat assistant
Grace is an automated assistant, not a person. She will tell you so if you ask. If you start a conversation with her, we receive the text of that conversation when it is passed to a member of our team, which happens when you ask something she cannot answer, when you ask for a person, or when you give her your contact details.
Please do not type anything into the chat that you would not want emailed to our office, because that is where it goes. Grace is not the place for financial details, government identification numbers, or health information, and she is not asking for them.
If your messages contain something that looks like a name, phone number or email address, those are picked out automatically and included alongside the conversation so we can reply to you.
Job applications
If you apply for a job on our careers page, we receive what you enter on the form (your name, phone number, email, community, the work you are interested in, where you are in your career, your school and program if you add them, and what you tell us about yourself) and any files you attach, such as a résumé, cover letter or certificates.
Your application is emailed to our office with the files attached. It is not stored on this website, it is not added to our customer records system, and it is never used for marketing. We use it only to consider you for work with Copper Fox, now or in the future, and we delete it if you ask us to.
Financing applications
If you apply for financing on our financing page, we receive what you enter on the form: your name, date of birth, marital status, contact details, current and previous addresses and how long you lived there, your employment, employer and income, the project you are financing, and the same details for a spouse applying with you. We never ask for your Social Insurance Number.
We collect this only to send your application to OMISTA Credit Union, which reviews it and makes the credit decision, and only after you authorize that on the form. It is encrypted as soon as it arrives, it is stored on this website's server and nowhere else, and only the Copper Fox owners who send applications can open it; each opening is logged. It is never emailed, never added to our customer records system, never shown to our AI assistant and never used for marketing. Our records only note that you applied. The details are deleted 14 days after a decision, and no later than 90 days after you apply. Once it reaches OMISTA, their own privacy policy applies to the copy they hold.
Why we collect it
To respond to your enquiry, arrange a visit, quote your work, and carry it out if you decide to go ahead. We do not use it to build a profile of you, we do not sell it, we do not rent it, and we do not trade it.
Marketing is separate, and only if you ask for it
Asking us for a quote does not put you on a marketing list. The quote form has a checkbox for seasonal maintenance reminders and occasional offers. It is switched off unless you switch it on, your quote is unaffected either way, and we record the date you ticked it and the exact wording you agreed to.
If you tick it, we may contact you by email or text about maintenance reminders and offers. You can stop it at any time by using the unsubscribe link in any email, replying STOP to any text, or emailing info@copperfoxhomeservices.ca. We will act on it without asking why.
Separately from marketing, we will still contact you about the enquiry you made: to answer a question, arrange a visit, send a quote, or follow up on work in progress. That is us doing the job you asked us to do, and it stops when the job does.
Who else sees it
We use a small number of service providers to run this website. They only handle your information to provide their service to us, and they are not permitted to use it for anything else.
| Provider | What they handle | Where |
|---|---|---|
| Railway | Hosts the website, including encrypted financing applications until they are deleted | United States |
| OMISTA Credit Union | Financing applications you authorize us to send them, entered into their Microsoft online application form, to make the credit decision | Canada (their form is hosted by Microsoft) |
| Anthropic | Processes chat messages so Grace can reply, and describes photos customers send so the team can find them | United States |
| Resend | Delivers your enquiry or job application to our inbox by email | United States |
| Meta | Advertising measurement through the Meta pixel (page views and that an enquiry was sent, not its contents) | United States |
| HighLevel | Our customer records system: your contact details, your enquiry and any photos you add | United States |
| Microsoft | Our email, where enquiries arrive and are kept | Canada and United States |
This means your information is processed outside Canada. We are telling you plainly because you are entitled to know. While it is held in another country, it is subject to that country's laws, and may be accessible to its courts and government authorities under those laws. If you would rather not have your details handled this way, please phone us at (506) 806-0085 (New Brunswick), (902) 700-3095 (Nova Scotia and PEI) or (709) 700-9180 (Newfoundland and Labrador) instead of using this website, and nothing about your enquiry will pass through it.
We will also disclose information if the law requires it of us.
Advertising measurement (Meta pixel)
This website uses the Meta pixel, a small script from Meta (the company behind Facebook and Instagram). It tells Meta when a page on this site is viewed, when a quote request or chat enquiry is sent, and when someone taps our phone number. We use it to measure whether our Facebook and Instagram ads bring enquiries, and so Meta can show our ads to people likely to be interested.
- What it does not send: your name, phone number, email, address, photos or anything you type. Meta receives that an event happened, not who you are from us.
- Cookies: the pixel stores a Meta cookie in your browser so visits can be counted. It is the only cookie this site sets.
- Your choice: you can block it with your browser's privacy or tracking-protection settings or a content blocker, and you can manage how Meta uses this for ads in your Facebook or Instagram ad preferences. The site works exactly the same either way.
Our own visitor statistics
To see how the website is used and improve it, the site keeps its own visit statistics, on our own server only. Nothing is sent to Google or any other company for this.
- What is recorded: which pages are viewed and for how long, how far down a page you scroll, which buttons and links are tapped (for example the phone number or "Get a quote"), whether a form or the chat was started or sent, the website that sent you here, the type of device and browser, your device's time zone and language (which tells us roughly which province visits come from), and how fast pages load.
- What is not: anything you type into a form or the chat, your network address, or your exact location.
- A visitor number, not a cookie: your browser keeps a random number so a second visit can be told apart from a first one. It says nothing about who you are. If your browser sends Global Privacy Control, the number lasts only for that visit. Clearing your browser's site data removes it.
- When you send an enquiry, the pages you visited before sending it are linked to your enquiry, so we can see which pages help people decide. The details are kept for 13 months.
What this website does not do
- No other trackers. There is no Google Analytics and no other company's advertising or analytics script besides the Meta pixel above. Our own visitor statistics stay on our server.
- No selling your information. Ever. The details you type into the quote form or chat are never passed to Meta or any advertiser.
- Fonts and images are our own. They are served from this website itself, not from another company.
The chat assistant remembers your conversation while your browser tab is open, so it is still there if you close and reopen the chat window. That is stored in your own browser, not on our servers, and it is discarded when you close the tab. It is not a cookie and it is not used to identify you.
If you arrive from one of our ads, your browser also keeps the ad's own labels (for example which campaign it was) for up to 30 days, so an enquiry you send later shows which ad brought you. Nothing about you is in those labels, and they stay in your browser until you send an enquiry.
Technical information
Like any website, ours briefly sees the network address your device connects from. We use it only to stop the same source flooding the contact form or the chat, which protects the site from abuse. It is held in memory for a matter of minutes and is never written to a file, never attached to your enquiry, and never used to identify you.
How long we keep it
Enquiries arrive as email and stay in our mailbox so we can follow up and keep a record of work we have quoted or carried out. We keep them while there is a business reason to, and where records relate to work performed we keep them as long as tax and business records require.
Financing applications are the exception: their details are deleted 14 days after a decision and no later than 90 days after you apply (see Financing applications).
If you ask us to delete your information, we will, unless we are required to keep a record of work already carried out.
Your rights
Under Canadian privacy law you may ask us to:
- Tell you what personal information we hold about you
- Give you a copy of it
- Correct anything that is wrong
- Delete it, subject to the record-keeping above
- Withdraw your consent to us contacting you
Email info@copperfoxhomeservices.ca or phone (506) 806-0085 (New Brunswick), (902) 700-3095 (Nova Scotia and PEI) or (709) 700-9180 (Newfoundland and Labrador) and we will respond within 30 days. There is no charge.
If you are not satisfied with how we have handled your request, you may complain to the Office of the Privacy Commissioner of Canada.
Security
The website is served over an encrypted connection, and your enquiry is transmitted encrypted to our email provider. No system is perfectly secure, so we do not claim it is. What we can tell you is that this site stores no database of enquiries: your details pass through it to our inbox rather than accumulating on the website itself.
Children
This website is intended for adults arranging work on a property. We do not knowingly collect information from children. If you believe a child has sent us their details, contact us and we will delete them.
Changes
If we change how this website handles your information, we will update this page and change the date at the top. If the change is significant, we will say so here rather than quietly editing it.